Returns

At Lilah Rose customer satisfaction is my number one priority and I really want you to be happy with your order from me and whilst every care has been taken to ensure that any product descriptions and photographs represent the item(s) as accurately as possible but alas with technology different browser and computer settings may reflect them slightly differently from setting to setting and a lot of the items are handmade so although they will vary  slightly from each other they will make them unique to you.  If in the unfortunate event that you are not happy with your order,  please email me at [email protected] within 72 hours or receiving your order  to let me know what the problem is and if you would like a refund (please note that any refunds requested will exclude any postage and packing costs unless the item is deemed faulty) or replacement and I will sent you a returns code, without this code I am unable to process any returns.     It is important to note that any returns shipping charges are the responsibility of the customer and are not re-fundable (unless the returned item(s) is faulty).  I therefore highly recommended that you send the item(s) back as recorded/special delivery and ensure that the correct postage is paid as Lilah Rose will not be held responsible for any items that go missing whilst in transit back to us or is unable to be delivered due to insufficient postage paid.

All refunds and exchanges are processed within 5 working days of receiving the returned item(s).  If a refund was requested then the original payment method will be credited - we are unable to credit any other payment such as a different card.

Due to hygiene reasons earrings cannot be returned for exchanges or refunds unless deemed faulty and custom items are also non-returnable unless faulty.